Help & Support
Find answers, track your order, or get a little help from us.
What can we help you with?
Where's my order?
Check your tracking and latest delivery updates.
Returns & Refunds
Find out how to return an item and what happens next.
Product Help
Questions about your Pilates Board, accessories, or getting started?
App & Membership
Get help with app access, your account, or your membership.
Find Your Answer
Where is my package?
Use our order-tracking page to check your latest delivery updates. Have your shipping confirmation email handy for your tracking details.
Track My OrderMy tracking hasn't updated. What should I do?
Check your tracking link for the latest carrier update. If you're unsure about your delivery status, contact support and share your order number so we can help.
Can I change my delivery address or cancel my order?
Contact us as soon as possible with your order number and the change you need. Our team will check whether your order can still be updated.
How do I return an item?
Check our return policy for eligibility and instructions. You can return your order within 30 days of delivery. If you need help with your return, our support team can guide you to the next step.
View Return PolicyMy order arrived damaged or something is missing.
Share your order number and tell us what's wrong. For damaged or incorrect items, please include photos so our team can review the issue.
How do I get started with my Reformly equipment?
Contact support for help with your product, or explore the Reformly App for guided workouts and a routine to follow.
Explore the AppI'm having trouble accessing the app.
Tell our support team what happens when you try to sign in, and share the email address linked to your membership. Never share your password.
How do I manage my membership?
You can cancel your subscription at any time in the app or through your device's settings. Contact support for help with your subscription, billing, or cancellation.
Still need a hand?
Contact our support team and we'll get back to you by email within 24 hours.
Your routine starts here.
Explore guided Pilates classes, your personalised workout plan, and a community to keep you motivated. Discover how the Reformly App fits into your everyday routine.
Explore the Reformly App
